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How to buy a product?
All products listed in this e-shop can be bought. Those in stock, you will be sent immediately. Conversely, those who are not in stock at the time of your order, you will be sent as soon as our suppliers provide us. In the latter case, if the waiting time was longer than usual, you send an e-mail to confirm you still want to buy the product.
Spain and Portugal
After sales service
In this e-shop put in a special care service for it to be optimal, especially for the purpose of supplying the absence of direct engagement with the client. Any questions you have may be addressed to: firstname.lastname@example.org
Looking for other products
All products we sell are on the web. If you are interested in a product that is not in our catalog or have any suggestions for new products you would like to see in our store, you can write to: email@example.com
Upon receipt of your order, we will send you an e-mail with the total payable and our bank details so you can make the transfer. In this case, the goods will be sent after receiving the faxed proof of payment. Please, to expedite the shipment of your order, be sure to provide this proof by fax: +34 972514015. Before selecting 'transfer' as a payment method, we inform you that your bank may charge you a commission, which may increase the total amount of your purchase.
Credit Card Payment
The charge to your account will be made at the moment of placing the order. Do not be afraid to provide us with your card information: the SSL (Secure Sockets Layer) system guarantees the transmission of this information from your computer to our server in a fully encrypted form. To facilitate future purchases, a token will be added (in no case the credit card number). Once we send the token to the redsys secure payment gateway, you must complete the necessary data to make the payment by card. Only charges will be made at the time an order is placed through the web and credit card has been selected as payment method
Payment through PayPal: In this case the Bank does Paypal as an intermediary between the customer and us and is done by sending an e-mail to firstname.lastname@example.org
NOTE: We charges invoices in Euros, so you must use the change in the time of sending the order. As there is an interval of time between when we do the post and when the bank finally materialized this position in the customer's account, it can be affected by the change in currency exchange. This small difference in some cases be advantageous for the client, and other unfavorable and can not be controlled by us. As this difference in recovery is not dependent on us but the banks do not accept any liability in relation to this issue.
Information on pricing
The price of our products is the one indicated at all times on the website, to which must be added the value-added Tax (VAT) of the current general tax rate of 21%, as well as the delivery fees.
During the purchasing process the customer will know the exact amount of his order before confirming the sale.
The selling process is subject to the current Spanish law, it is therefore understood that the sale transactions will be conducted at the home office of Garcia de Pou, S.A.
Depending on whether there is a promotion at the time of purchase and if your order exceeds a certain amount, there is the possibility that you are offered the option of adding a gift product in your web purchase during the online process.
As the synchronization of stocks is not on real time , if you make an order by bank transfer (which implies a deferred payment of the order) it may be that at the moment of the order preparation we no longer have stock of the gift product . In the case that this happens, we apologize in advance.
We will not be able to send you a gift product in your web order, but when you placea new web order, if you remember it to us, we will send you a gift product as similar as possible to the one we could not have served in the previous order.
Sample request policy
When requesting a product sample, you will not be sent the whole product, but instead a sample of it so that you can see its features and quality. For example, you will be sent one napkin as opposed to a whole pack of napkins. Or, you will be sent a portion of tablecloth roll as opposed to the whole roll.
You may request a maximum of up to 10 samples of different products. You can only request one sample for each product. If you purchase a product, you cannot request a sample of it in the same order, or vice versa.
We will send requested samples according to availability and, in some cases, samples of similar items so that you can see the product’s quality.
Returnings – Warranties
From the delivery date of the product , you have 14 days to return it on its original Packaging , and change it for another product or require to be refunded the amount , in any of these cases :